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Building from Zero: How Buckhead Recruiting Forged Pylon's Founding Sales Team to Secure a $31M Series B

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    $1.5 Million+

    Strategic AccouIn new sales pipeline generated within the first two quarters.nt Executives successfully hired

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    First Sales Playbook

    Created by the new hires, establishing a scalable process for future team growth.

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    4

    Foundational GTM hires placed (2 AEs & 2 SDRs).

Overview

As B2B companies increasingly shift customer support to platforms like Slack and Teams, Pylon was founded in 2022 to provide dedicated tooling for this trend. Positioned as the first customer support platform built for B2B teams, Pylon offers an all-in-one system integrating ticketing, chat, and AI-driven tools. However, while in the middle of a crucial $31M Series B fundraising round, the company faced immense pressure from investors to prove its go-to-market (GTM) viability. With no existing sales team, Pylon needed to validate its sales model quickly to secure its funding and future growth.

  • Industry

    B2B Customer Support / SaaS

  • The Challenge

    Amid a $31M Series B fundraise, Pylon faced investor pressure to prove GTM viability but lacked a foundational sales team. They had only 3-6 months to build a team from scratch and validate their sales model.

  • The Solution

    Engage Buckhead Recruiting to source and place Pylon's founding GTM team—two account executives and two sales development representatives—with early-stage startup experience, filling all roles in under 45 days.

  • The Challenge:
    A High-Stakes Search Against the Clock

    Pylon was at a critical juncture. While trying to close a $31M Series B round, investors were concerned by the company's lack of a solid sales team. The pressure was on to prove not only that their product was great, but that they could build a team to sell it effectively. Pylon needed to validate its sales model under a tight 3-6 month deadline, with millions in capital waiting on the results. The ideal candidates had to be high-potential hires who could hit the ground running on day one, possessing relevant experience selling complex B2B SaaS products within an early-stage startup environment.

  • The Solution:
    Building a Founding Team from Scratch

    Pylon tasked Buckhead Recruiting with the critical mission of building its founding GTM team. The objective was to find and place a team of four foundational hires:

    • Two High-Potential AEs: Secure two account executives with proven experience in complex B2B SaaS sales at early-stage companies.
    • Founding SDR Team: Find sales development representatives who possessed a competitive edge and relevant experience to build the pipeline from zero.

Our Approach:
Speed, Precision, and Narrative

Knowing Pylon was on the clock, Buckhead Recruiting moved with urgency and precision. We operated as a discreet extension of Pylon’s founding team to execute the search in under 45 days.

  • Specialized Network: We leveraged our deep network within the B2B SaaS and product-led growth communities to target candidates with a history of success at other early-stage startups.
  • Compelling Narrative: We crafted a powerful story around the unique opportunity to join Pylon's founding team, attracting ambitious candidates excited by the prospect of building something from the ground up.
  • Efficient Execution: The entire search was conducted quickly and efficiently, ensuring Pylon did not waste valuable time while its capital was sitting idle.

The Results: Validated Model, Unlocked Growth

The four new hires made an immediate and significant impact. Within their first two quarters, the team generated over $1.5 million in new sales pipeline. More importantly, they gave Pylon its first-ever sales playbook, creating a repeatable process for future hires. This rapid success provided the GTM validation Pylon needed to catalyze its Series B fundraise, proving to investors that the company had what it took to grow and succeed in the B2B world.

Services Provided

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    Account Executive Recruitment

  • Confident woman working at desk in modern office with computer and paperwork.
    Sales Development Representative Recruitment

  • A diverse group of professionals joins hands in a team-building exercise indoors.
    Founding GTM Team Building

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