Industrious’s core differentiator is its high-end, hospitality-driven member experience. Their "Member Experience Manager" (MEM) is the primary driver of this experience, acting as a concierge, sales contact, and community leader all in one.

• A Unique & Critical Role: The MEM isn't a typical operations role. It's a high-touch, hybrid position that blends inside sales (retention, upselling) with the professionalism and service of a luxury hotel.
• Rapid Scaling Need: The company had an immediate need to hire 10 MEMs to support new and existing locations, but their high standards for talent made it difficult to fill the roles quickly.
• Protecting the Brand: Hiring the wrong people would directly threaten their brand promise and member satisfaction. They needed a partner who understood the difference between "an office manager" and "a premium hospitality professional."

Buckhead Recruiting was engaged to find and place 10 Member Experience Managers. We developed a search focused on sourcing candidates with the specific "Ideal Candidate DNA" that Industrious required.

• Pinpointing the Profile: We worked with Industrious leadership to define the perfect fit—a candidate with the drive of a salesperson but the polish and empathy of a hospitality professional.
• Targeted "Hospitality-First" Search: Buckhead Recruiting activated its network to find talent from high-end hotels, premium retail, and high-touch service industries, identifying candidates who already possessed the service-oriented mindset.
• Vetting for Culture & Sales: Our process screened candidates for their ability to manage a P&L, retain business, and create a warm, professional environment that matched Industrious’s high-end facilities.